Patient Brittany was referred to a surgeon by her dermatologist for the removal of a keloid on her shoulder. The healing process was not what she expected, but she was hesitant to go back to the first surgeon after seeing negative online reviews. She found Dr. Novikov Wellness and Skin Care after searching online for an alternate skin surgeon who had 5 star reviews.
Brittany said the original surgery site was “badly scarred…it didn’t even look like a scar. The area was big, red and healed in a bump. The area was four times the size of the original keloid area.”
Within a week of her initial contact with Dr. Novikov’s office, she had a consultation scheduled. Dr. Novikov was confident he could rectify her issue and the procedure was scheduled.
“Everything went smoothly and was communicated well,” said Brittany. “The staff’s bedside manner was good. They care about what they are doing and tell you every single step of what they are doing.”
She noted that the area was numbed effectively and she was comfortable throughout the procedure, unlike her experience with the original surgeon.
The healing process this time around went as expected and the area looks like it should. She even had people compliment Dr. Novikov’s stitch work.
Dr. Novikov has earned five stars from Brittany because of her positive experience and how good he and the medical assistants are with patients.
Another take away from Brittany’s experience is how important it is to do your own research on a surgeon that you are being referred to even if you are referred by another doctor.